If you are unhappy, this makes us sad. We understand things go wrong and would love to investigate your problem.
Simply complete the form below or email us at firstname.lastname@example.org within 7 days of receiving your order and let us know how we can make you happy again!
PLEASE READ BEFORE SUBMITTING YOUR CLAIM
Any claims for shortages, defective or damaged goods must be made using the form below within 7 days of receiving your order or emailing us at email@example.com.
Any claims received after 7 days will void any refund or return policy.
We do not exchange goods or refund due to incorrect purchases or change of mind so please choose carefully as all sales are final.
SHORTAGE & DEFECTIVE GOODS
We take particular care to ensure your goods are dispatched safely, securely and in perfect condition.
Details of any goods as recorded by us upon dispatch will be conclusive evidence of the quantity received by you on delivery unless you provide conclusive evidence proving the contrary within 7 days.
We may request photographs of any defective or damaged items.
If your product is defective, we are more than happy to replace this for you with exactly the same product (subject to availability).
RETURNS & REFUNDS
Generally, we do not accept return of goods due to hygienic reasons, however, we may do so dependent on the circumstances. Only new, unused and unopened goods will be considered for return. Returned goods must be in its original condition and include all the original packaging. Any attempt to use the incorrect item is deemed to be acceptance the item is a satisfactory substitute and no claim can be raised thereafter.
Any goods being returned to us at our request, must be shipped at your own cost. Within Australia this must be sent via road transport for nail polish due to nail polish being classified as flammable goods. We will provide you of details of how to do this once you have contacted us.
For international orders, we will discuss requirements at the time of enquiry.
All claims are void if a returned product is found to be mishandled, misused, modified, tampered with, abused, or physically damaged in any way.
Any agreed credit for returned goods will be processed once the goods have been received and checked by us.
Returns will never be resold under any circumstances.
GOODS DAMAGED IN TRANSIT
Please refer to our Shipping policy
Please refer to our Terms of Trade for further information
Issued: 03 October 2013
Modified: 05 December 2014